eeqq Privacy Policy

This privacy policy applies to all users of the eeqq platform — whether you are a registered member or an unregistered visitor. It takes effect whenever you visit our website, create an account, make a deposit or withdrawal, or contact our customer support.

eeqq treats user privacy as its highest priority. We believe that transparency and the protection of data are the foundation of a trustworthy platform. Our privacy policy has been drawn up in line with established international data protection standards.

The term "personal information" as used in this policy refers to any information that can directly or indirectly identify you. This includes your name, email address, phone number, financial transaction details, device information, and browsing habits.

We collect the following types of information:

2.1 Registration and Identity Information

When you create an account on eeqq, we collect:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Bangladeshi National ID (NID) or passport details (where KYC verification is required)
• Current address

2.2 Financial and Transaction Information

For secure payment processing and fraud prevention, we collect:

• bKash, Nagad, Rocket, or Upay account numbers (not in full — only the necessary portion)
• Deposit and withdrawal history and amounts
• Betting and gaming transaction records

2.3 Technical Information Collected Automatically

While you use our website, we automatically collect:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, session duration, and click patterns
• Referral source (how you arrived at our site)

2.4 Communication and Support Information

When you contact us via live chat or email, a record of that conversation may be stored so we can provide an effective resolution to your issue.

We use your personal information for the following purposes:

• Account Management: Confirming your registration, processing logins, and maintaining account security.
• Identity Verification (KYC): Confirming your identity to meet applicable legal obligations and prevent fraud.
• Processing Financial Transactions: Completing deposits, withdrawals, and bonus distributions smoothly.
• Providing Customer Support: Delivering prompt and effective responses to your complaints, questions, and requests.
• Ensuring Responsible Gambling: Monitoring unusual betting patterns and providing support to players who may be at risk.
• Service Improvement: Analysing user experience to further improve our platform.
• Promotional Communication: Sending relevant offers, bonuses, and updates based on your consent.
• Meeting Legal Obligations: Fulfilling requirements under applicable laws and regulations.

We will use your information only for the purpose for which it was collected. If we need to use it for any additional purpose, we will obtain your prior consent.

We retain your personal information for as long as it is needed to provide the services, or as long as it is necessary to meet legal obligations.

• Active account data: For the entire duration that the account remains active.
• After account closure: Financial transaction records are retained for a defined period as required by law.
• Technical log data: For a defined period depending on need and type.
• Customer support conversations: For a defined period to ensure quality of service.

Once the need for retention has ended, we securely delete or anonymise your personal information so that you can no longer be identified in any way.

eeqq does not sell or rent your personal information to third parties for commercial purposes. However, in certain specific situations we may share a limited amount of information:

5.1 Service Provider Partners

We work with selected third-party service providers who assist in operating our platform — such as payment processors, technical infrastructure providers, and fraud prevention agencies. These partners are bound by strict confidentiality agreements and may only use information for the specified purpose.

5.2 Legal Obligations

In response to a valid legal directive, court order, or lawful request from a competent authority, we may be required to provide the necessary information.

5.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may process a limited amount of technical session data — but this is never your identity or financial information. This data is used solely for the proper operation of the games.

5.4 What We Never Do

• We never provide your full payment account details to any third party.
• We never disclose your personal identity to advertisers.
• We never sell your personal information to any data broker.

eeqq uses cookies and similar tracking technologies for the proper operation of the website. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and ensuring security — without these, the website cannot function correctly.
• Functionality Cookies: Remembering your preferences and language settings.
• Analytics Cookies: Analysing website usage to improve the quality of our service.

6.2 Managing Cookies

You can disable cookies by changing your browser settings. However, disabling essential cookies may disrupt some important website functions — particularly the login and transaction processes.

We have put in place industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology, eliminating the risk of data theft in transit.
• Data Encryption: Sensitive stored information is kept on servers in encrypted form.
• Access Controls: Only authorised staff can view your information, and only within the limits required by their role.
• Two-Factor Authentication (2FA): An additional layer of security to prevent unauthorised access to accounts.
• Regular Security Audits: Regular third-party security assessments are conducted to identify vulnerabilities in our systems.
• Firewall and Monitoring: Round-the-clock network monitoring and alerts for unusual activity.

While we maintain the highest security standards, no method of transmitting or storing information over the internet is completely impenetrable. However, we commit that in the event of any security breach, we will take prompt action and notify affected users in a timely manner.

You have the following rights regarding your personal information:

8.1 Right to Be Informed

You have the right to clear information about what data we have collected about you, why we collected it, and how we are using it.

8.2 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.3 Right to Rectification

If the information we hold is inaccurate or incomplete, you have the right to have it corrected. Please contact our support team for this.

8.4 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.5 Right to Object to Processing

You may remove yourself from marketing communications at any time. You also have the right to object to the processing of your information in certain specific situations.

To exercise these rights, please contact us using the contact details provided below. We will verify your request and take the necessary action as quickly as possible.

eeqq is a platform exclusively for persons aged 21 and over. We do not knowingly collect personal information from any minor or provide services to them.

We follow an age verification process at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all associated information.

If you believe a minor has created an account on our platform, please contact us immediately.

We may update this privacy policy from time to time. If any significant changes are made, we will update the "Last Updated" date at the top of this page.

For important changes, we may send a notification to your registered email address, or display a clear notice the next time you log in to the platform.

Continued use of our platform after any changes will be considered as your acceptance of the updated privacy policy. We therefore recommend that you visit this page regularly to stay informed of the latest version.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us: